Manufactured by: Warp Miniatures, 2 Douglas Crescent, Nottingham, NG4 1AN, UK (hello@warpminiatures.com)

EU Representative: Een Kleine Wereld (info@eenkleinewereld.nl) Papendrecht, Netherlands (0031)637301662

 

Resin Miniatures Safety Information

Product Use

• These miniatures are crafted from high-quality resin and are designed for tabletop gaming, display, and other hobby-related activities.
• Not suitable for children under 14 years of age due to small parts, sharp edges, and potential choking hazards.

General Safety and Handling Instructions

1. Keep Out of Reach of Small Children
   • Resin miniatures contain small parts that may pose a choking hazard.
2. Handle with Care
   • Edges and details on resin miniatures can be sharp. Use fine-grit sandpaper or files to smooth any rough or sharp areas during preparation.
3. Wear Protective Equipment During Preparation
   • When sanding or filing resin, always wear a dust mask and safety goggles to avoid inhaling fine dust particles, which can cause respiratory irritation. Work in a well-ventilated area.
4. Use in Well-Ventilated Areas
   • When painting or priming miniatures, use in a ventilated space and follow the safety instructions for paints, primers, and adhesives.

Material Composition

• Made from polyurethane resin.
• Fully cured resin is inert and non-toxic; however, it is not intended for ingestion.

Fire Safety

• Resin is flammable. Keep miniatures away from open flames, heat sources, or high temperatures, as resin may melt or burn.

Storage Recommendations

• Store miniatures in a cool, dry place away from direct sunlight to prevent warping or discoloration.
• Avoid exposure to extreme heat or moisture.

Disposal Guidelines

• Fully cured resin miniatures can be disposed of as regular household waste, but they are not recyclable.

Health and Environmental Considerations

• Avoid releasing resin dust or shavings into the air or environment. Collect waste and dispose of it safely.

Warranty and Liability

• This product is designed for personal use and should not be used for purposes other than intended.
• The manufacturer is not responsible for injuries, damages, or losses resulting from improper use or failure to follow these safety guidelines.

Compliance Statement
This product complies with the General Safety and Performance Requirements (GSPR).

Metal Miniatures Safety Information

Product Use

• Product Use

  • These miniatures are cast in high-quality white metal and are intended for tabletop gaming, display, and other hobby-related activities.
  • Not suitable for children under 14 years of age due to small parts, sharp edges, and potential choking hazards.

• General Safety and Handling Instructions

  1. Keep Out of Reach of Small Children
     • Small parts may pose a choking hazard. Ensure these miniatures are stored safely.
  2. Handle with Care
     • Edges and details may be sharp. Use fine-grit sandpaper or files to smooth rough or sharp areas before assembly or painting.
  3. Wear Protective Equipment During Preparation
     • Filing or sanding white metal may produce fine metal dust. Always wear a dust mask and safety goggles during preparation to prevent inhalation and protect your eyes. Work in a well-ventilated area.
  4. Wash Hands After Handling
     Prolonged contact may leave residues on the skin. Wash hands thoroughly after handling, especially before eating or drinking.
  5. Avoid Ingestion
     
     • Do not place miniatures in the mouth or allow them to come into contact with food, beverages, or utensils.

Material Composition

• Made from high-quality white metal, composed of approximately:
  • Tin: 94%
  • Antimony: 3%
  • Lead: 3%
    
    
• Fire and Heat Safety

  • White metal has a low melting point and may warp or melt if exposed to high temperatures. Keep miniatures away from open flames or heat sources.

  Storage Recommendations

  • Store miniatures in a cool, dry place to prevent tarnishing.
  • Avoid prolonged exposure to moisture or chemicals that may react with the metal.
    
    

  Disposal Guidelines

  • White metal miniatures are recyclable. Contact your local recycling facility for information on metal recycling.
  • Avoid disposing of white metal miniatures in regular household waste if recycling options are available.
    
    

  Health and Environmental Considerations

  • White metal is generally safe for handling, but as with all metal products, avoid inhaling dust from sanding or filing.
  • Regular cleaning of work surfaces and tools is recommended to avoid build-up of metal particles.
    
    

  Warranty and Liability

  • This product is intended for personal use and should not be used in any unintended manner.
  • The manufacturer is not liable for injuries, damages, or losses resulting from improper use or failure to follow these safety guidelines.
    
    

  Compliance Statement
  This product complies with the General Safety and Performance Requirements (GSPR).

Packaging Recycling

Packaging Recycling Information

We are committed to reducing environmental impact by using recyclable materials in our packaging wherever possible. Please follow these guidelines for the proper disposal or recycling of our packaging materials:

1. Cardboard Boxes

   • Our product boxes are made from recyclable cardboard. Flatten the boxes and place them in your paper recycling bin.

2. Plastic Components (if applicable)

   • Any plastic components, such as bubble wrap or protective inserts, are recyclable. Check your local recycling guidelines for appropriate disposal methods.
   • If plastic packaging is marked with a recycling code, use it to identify the proper recycling stream.

3. Metal or Paper Inserts

   • Paper inserts or leaflets are fully recyclable and can be disposed of with your paper waste.
   • If metal components are included in the packaging (e.g., staples or clips), separate them from the cardboard or paper before recycling.

4. Foam or Non-Recyclable Materials (if applicable)

   • Some foam or specialized protective materials may not be recyclable. Check local waste disposal guidelines for proper handling.

5. Mixed Materials

   • For packaging with mixed materials (e.g., plastic and cardboard combinations), separate the components before recycling if possible.

Recycling Symbols and Guidance

• If you are unsure about the recycling requirements in your area, consult your local municipal waste authority.

Environmental Commitment
We strive to use eco-friendly and recyclable materials in our products and packaging to minimize our environmental footprint. By properly recycling or disposing of this packaging, you help contribute to a cleaner, more sustainable environment.

 

 

Customer Complaints Procedure

We value your satisfaction and are committed to ensuring that our products meet the highest standards of quality and safety. If you have a complaint regarding our products or services, please follow the procedure outlined below.

Step 1: Contact Us

If you encounter an issue with your purchase, please reach out to us or our EU Representative promptly with the following details:

• Your name and contact information (email and/or phone number).
• Product name, batch number (if available), and date of purchase.
• A description of the issue, including photos or videos if applicable.

Step 2: Complaint Acknowledgment

• Upon receiving your complaint, we will acknowledge receipt within 5 working days.
• We will provide you with a reference number for tracking your complaint.

Step 3: Investigation

• We will investigate the issue to identify its cause and determine appropriate corrective actions.
• This process may involve reviewing product information, inspecting returned goods (if necessary), and consulting with our production or quality assurance team.

Step 4: Resolution

• Based on our findings, we will propose a resolution, which may include:
  • A replacement product.
  • A refund.
  • Advice on how to resolve the issue.
• We aim to provide a resolution within 15 working days of acknowledging your complaint.

Step 5: Return of Products (if applicable)

• If a product needs to be returned for inspection, we will provide instructions and cover reasonable shipping costs (where applicable).
• Returned items should be securely packaged to prevent further damage during transit.

Escalation Process

If you are dissatisfied with the resolution provided, you may escalate your complaint.

We will review escalated complaints within 10 working days and provide a final response.

Your Rights

This complaints procedure does not affect your statutory rights under EU consumer protection laws.

Feedback and Improvement

Your feedback is valuable to us and helps improve our products and services. Even if your issue is resolved, we welcome further suggestions on how we can better serve you.